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Privacy Policy

Last Updated: January 2026
Auracore Resources Sdn. Bhd. (202501053518 / 1654924-D)
Brand: Auracore Refine Beauty – Glow, Repair & Rejuvenate Naturally

Auracore Resources Sdn. Bhd. (“Auracore”, “we”, “our”, “us”) is committed to safeguarding your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, interact with our services, or purchase our skincare products.

By accessing our website or providing personal data to us, you consent to the processing of your information as described in this policy.

  1. Types of Personal Data We Collect

We may collect the following categories of personal data:

1.1 Personal Identification

  • Full name
  • Email address
  • Phone number
  • Gender (optional)
  • Date of birth (optional for marketing promotions)

1.2 Delivery & Billing Information

  • Shipping address
  • Billing address
  • Contact person for delivery

1.3 Transaction & Payment Information

  • Order details
  • Payment confirmation
  • Bank transfer screenshots (if provided voluntarily)
    (We do NOT store full credit/debit card numbers — payments are processed via secure third-party gateways.)

1.4 Website Interaction & Technical Data

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

1.5 Marketing Preferences

  • Newsletter subscription status
  • WhatsApp / SMS consent
  • Response to promotions
  1. How We Collect Your Personal Data

Auracore collects data through:

  • Website forms (checkout, contact form, subscription form)
  • E-commerce platforms
  • Social media interactions
  • WhatsApp or email inquiries
  • Cookies and online tracking tools
  • Customer support messages

We collect only what is necessary to provide our services effectively.

  1. Purpose of Collecting Personal Data

We use your personal data for the following purposes:

3.1 Order Processing & Customer Support

  • To confirm, fulfill, pack, ship, and track your orders
  • To respond to inquiries and provide assistance
  • To manage replacements, refunds, or complaints

3.2 Business Operations

  • To improve website functionality
  • To analyze purchasing trends
  • To enhance product recommendations

3.3 Marketing & Communications

  • To send promotions, offers, reminders, and product updates (only if you opt-in)
  • To personalize your shopping experience
  • To provide loyalty rewards

3.4 Legal & Regulatory Requirements

  • KKM product compliance
  • Accounting, auditing, and tax reporting
  • Fraud prevention and security purposes
  1. Disclosure of Personal Data

Auracore may share your data with trusted third parties when necessary:

4.1 Delivery & Logistics Partners

  • Courier services (J&T, DHL, PosLaju, Ninja Van, etc.)
  • Fulfillment centers or shipping providers

4.2 Payment Processors

  • FPX, Visa/MasterCard gateways
  • Online banking processors

4.3 IT & Marketing Tools

  • Email marketing platforms
  • CRM systems
  • Website analytics tools (Google Analytics, Meta Pixel)

4.4 Legal Requirements

We may disclose information if required by law, regulatory bodies, or court orders.

  1. Data Protection Measures

Auracore implements strict measures to ensure your data remains secure:

  • SSL encryption on all data transmissions
  • Secure payment gateway integrations
  • Restricted data access to authorized staff only
  • Firewalls & malware protection systems
  • Regular security checks and system updates
  1. Your Rights Under PDPA

You have the right to:

  • Access your personal data
  • Update/correct your information
  • Request deletion (where permitted by law)
  • Withdraw consent for marketing
  • Limit processing of your data

To exercise these rights, contact us at:
📧 support@auracorebeauty.com
(Email can be replaced with your actual contact.)

  1. Retention of Personal Data

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal obligations
  • Warranty issues
  • Business reporting
  • Customer service continuity

After the retention period, data is safely destroyed or anonymized.

  1. Cookies & Tracking Technologies

Our website uses cookies to improve:

  • Navigation
  • Personalization
  • Shopping experience
  • Analytics

You may disable cookies, but some features may not function fully.

  1. Third-Party Links

Auracore is not responsible for the privacy practices of external sites linked from our website.

  1. Updates to Privacy Policy

Auracore reserves the right to amend this Privacy Policy at any time. Updated versions will be posted on this page.